The following list contains frequently asked questions concerning our biometric products that we offer. This will be updated as the most frequently questions are determined and addressed.

Q: Why do I need to have administrative rights to use my Biometric Flash Drive?

A: In order to use your Biometric Flash Drive, you need to have administrative rights/privileges on your Windows 2000 or Windows XP computer. Windows restricts you the use if you don’t have these privileges.

Q: Why are there two letters in the Windows Explorer menu when I only have one USB Flash Drive plugged?

A: This appears because the Biometric Flash Drive is divided into a public and a private zone. One letter represents the secured partition and the other is the public partition of your USB Flash Drive.

Q: Why can't I safely remove my USB Flash Drive?

A: You must close Carry it Easy +Plus Bio and any application that uses files stored on your USB Flash Drive before you can safely remove it (including Windows Explorer). If it still doesn't work, please wait for a moment and try again.